HORSHAM MOTOR SERVICES PROCESSING OF DATA – DATA PRIVACY NOTICE

The following data privacy notice explains the circumstances in which Horsham Motor Services will collect data from you why is being collected, how we will use it and to whom we might disclose if it is necessary.

WHAT DATA IS BEING COLLECTED OR PROCESSED

We will collect,store and use elements of your personal data.

The processing of this personal data is a contractural requirement and is necessary for Horsham Motor Services in order to administer your account and as a communication between you and the company to carry out vehicle repair services and compliance with our legal obligations.

PURPOSE OF THE PROCESSING

We will ask for your consent to collect and process your personal data when you agree to use our services you have requested from us.

The personal data we may ask for

∙   Your Full name

∙   Tel contact Number

∙   Address details for collections or delivery of vehicle

∙   E-mail address

∙   Your vehicle registration

We also store this data up until you decide you no longer wish to engage in our services, or for our legal obligations.

No data information from Horsham Motor Services is passed to third parties unless for a duty of legal obligation or consent for warranty purposes.

HOW LONG WILL DATA BE STORED

Where possible Horsham Motor Services will take steps to delete any personal data that is no longer necessary for the purpose for which it is collected,or if you have withdrawn consent for its processing and retention.

As a general rule if you currently have a contract or intend to enter into a contract with Horsham Motor Services we will store the data for a period of six years for compliance with our general legal obligations and for the exercise or defence of any legal claims.

Under the GDPR you have the right to ‘block’ or request deletion or removal of personal data to prevent further processing.

This right to erase is also known as the ‘ right to be forgotten’

Specific circumstances in which you can request the deletion or removal of personal data includes

∙  where the personal data is no longer necessary for the purpose for which it is collected or otherwise processed

∙  where you withdraw consent

∙  when you object to the processing and there is no legitimate interest for continuing the process,

∙  where the personal data was unlawfully processed breach of GDPR

∙  In case a deletion is not possible due to legal,contractual retention periods the data will be blocked instead of deleted.

SHARING OF DATA WITH OTHER DATA CONTROLLERS

Here at Horsham Motor Services we take your privacy seriously and the information we hold about you is confidential.

Sharing of data only

∙  you have given consent for us to do so

∙  It is necessary for the agreement you have been made aware

∙  in order to obtain legal advice.

∙  investigation or prevent crime, and fraud agencies

∙  the law permits or requires it

∙  regulatory or government body requests or requires it

∙  there is a duty to the public to reveal the information

FRAUD PREVENTION

If you give us false or inaccurate information and fraud is identified,details will be passed to fraud prevention agencies,

We and other organisations may also share access and use this information to prevent fraud.

∙  Managing credit and credit related accounts

∙  Recovering debt

∙  Checking details of job applicants and employees

 

In addition law enforcement agencies may access and use this information

PROTECTING YOUR PRIVACY

In order to protect the personal data collected from you by Horsham Motor Services against accidental or deliberate manipulation, loss destruction or the access of unauthorised persons, technical and organisational, security measures are in place and updated by anti-virus software

In addition our employees,subcontractors are obligated to observe confidentiality and data privacy.

Any access to data that is stored at our company only takes place through encrypted connection via firewall systems

Our website as well as our customer management system is encrypted however, you recognise that the use of the internet and our website is entirely at your own risk and we have no responsibility or liability for the security of personal data transmitted via the internet.

BREACHES

If at any time we become aware that your data has been compromised, or that a breach of our systems and controls has occurred which has an impact on the security of your data, we will notify the information commissions office and you.

SUBJECT ACCESS REQUESTS

You have the right to request access to a copy of the personal information that we hold about you. This information is provided to you free of charge, however we can refuse to respond or charge a reasonable fee of £15.00 icluding vat when a request is unfounded, excessive or repetitive.

If you would like to submit a subject access request, please contact our Reception/ office in writing we will respond to your request within one month.

RECTIFYING OR UPDATING PERSONAL DATA

If you believe the personal data we hold about you is inaccurate or incomplete, you have the right to rectification. Where possible we will also inform ant third parties to whom we have disclosed the personal data in question so that they can rectify their records.

WITHDRAWING CONSENT

You have a right to withdraw your consent for us to collect, process and store your data at any time, if you wish to withdraw please confirm this in writing to the proprietor/ reception office Horsham Motor Services.